Analisis Penerimaan Layanan Web Tracking dengan Penerapan Technology Acceptance Model (TAM)

  • Dien Novita STMIK GI MDP
  • Della Oktaviany STMIK GI MDP
Keywords: Analysis, Web Tracking Service, TAM

Abstract

Developments of technology allow businesses in Indonesia to develop its business activities to maintain good relations with customers. Most of the business activities already involve technology, both in terms of the use of hardware and software. In providing freight services, PT XYZ provides additional services to its customers, by giving Web Tracking feature. This feature is the media to check the position of shipments that have been submitted through PT XYZ. Then it needs to be analyzed receipt Tracking Web services. With descriptive analysis method with a sample of 235 respondents, analysis of acceptance of Web services Tracking for delivery of goods in PT XYZ quite well, seen from a variable in the Technology Acceptance Model (TAM) gained an average user agrees with Web services Tracking with percentages ranging between 65,87% to 98.81%. The high attitude to use technology from the users of 98.81% the results of this study, PT XYZ should improve usability and ease of use of Web Tracking service.

References

[1] Jogiyanto, HM., 2008. Sistem Informasi Keperilakuan. Edisi Revisi. Penerbit Andi Offset: Yogyakarta.
[2] Park, S. Y. “An Analysis of the Technology Acceptance Model in Understanding University Students' Behavioral Intention to Use e-learning”. Educational
Technology & Society, 12 (3), 150–162. 2009
[3] Maharsi, S. dan Y. Mulyadi. Faktor-faktor yang Mempengaruhi Minat Nasabah Menggunakan Internet Banking dengan Menggunakan Kerangka Technology
Acceptance Model (TAM). Jurnal Akuntansi dan Keuangan, Vol. 9, No. 1, Mei 2007: 18-28.
[4] Safeena, R., et al. Customer Perspectives on E-Business Value :Case Study on Internet Banking. Journal of Internet Banking and Commerce, Vol. 15, No. 1,
April 2010: 1-13.
[5] Kurniawan, D., et al. Analisis Penerimaan Nasabah Terhadap Layanan Mobile Banking Dengan Menggunakan Pendekatan Technology Acceptance Model dan
Theory of Reasoned Action, 2013
[6] Oktaviany, Della. Analisis Faktor-faktor Yang Mempengaruhi Penerimaan Layanan SMS Tracking (Studi Kasus PT Pos Indonesia Kota Palembang). 2014.
[7] Dalimunthe, N., Wibisono, H., Analisis Penerimaan Sistem E-Learning SMK Labor Pekanbaru dengan Menggunakan Technology Acceptance Model (TAM).
Jurnal Sains, Teknologi dan Industri, Vol. 11 No. 1. 2013
[8] Morissan, et al. 2012. Metode Penelitian Survei. Kencana: Jakarta.
[9] Suzamkonyden, Mikye Wijaya. “Evaluasi Sistem Informasi Perpustakaan UIN Suska berdasarkan Organisasi, Manajemen dan Teknologi”. Fakultas Sains dan
Teknologi Riau. Pekanbaru. 2012
[10] Sugiyono. Metode Penelitian Administrasi. Penerbit ALFABETA. Bandung.2012 [11] Wijaya, Tony. 2011. Cepat Menguasai SPSS 19. Yogyakarta. Penerbit
Cahaya Atma
Published
2016-09-15